Vincent T. Panico

IT Specialist

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Vincent@VincentPanico.com

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(908) 248-4669

Profile

To work in a position where I’ll face challenging projects while continuing to expand my extensive knowledge of IT management. The ability to work in a dynamic environment while utilizing the latest technologies to grow and develop the future expansion of the organization is crucial.

Education

Rider University

Lawrenceville, NJ

August, 2011 - Present

Bachelors in Business Administration

Notable Courses: Medical Ethics, Labor Market Analysis, National Security

Raritan Valley Community College

Branchburg, NJ

August, 2009 - May, 2011

Associates in Business Administration

Notable Courses: Managerial Accounting, Principles of Management, Principles of Marketing, Business Law, Macroeconomics, Microeconomics, Criminal Justice

Experience

NJ Tech Medics

Neshanic Station, NJ

Chief Executive Officer

October, 2008 - Present
  • Dispatched team of employees to clients around NJ to provide timely, accurate, and comprehensive support
  • Organized meetings to evaluate feedback from clients and employees
  • Translated client needs into turn-key technology solutions to increase profit margin and streamline internal operations
  • Precisely represented clients on the web through social media tools (Twitter, Facebook, YouTube) and web sites
  • Analyzed clients' budgets to optimize technology usage and redistribute funds to most vital areas

Hunterdon Central Regional HS

Flemington, NJ

IT Support Analyst

September, 2006 - Present
  • Established quality assurance, documentation, and Student Help Desk procedures to improve internal processes and enhance productivity
  • Redesigned support systems to be instructional support based rather than break-fix based
  • Integrated community support and relations into IT team operations to develop a working rapport with local tax payers
  • Developed knowledge based ticket system to insure quality and timely support to rapidly expanding customer base
  • Created centralized help desk to further streamline operations and exceed customer expectations
  • Instituted project management guidelines within organization to improve ability to meet timelines, budget, and objectives
  • Spearheaded management of large student intern team to balance load of skilled technicians onto more advanced projects
  • Designed new architecture for website to guarantee redundancy and load balancing, increase uptime, and drive more traffic through SEO
  • Developed scalable plan to migrate 3,500+ users from Novell to Google based collaboration systems
  • Created, evaluated, and redesigned 3,500+ device deployment plan for a 1:1 based educational environment

Harvey Cedars Bible Conference

Harvey Cedars, NJ

IT Manager

June, 2006 – February, 2008
  • Acted as a 1 member IT team, providing a range of services to the staff and company
  • Oversaw support and repair of 75-100 staff devices
  • Maintained POS terminal in to drive sales and develop customer relations
  • Implemented and expanded guest wireless access to keep customer experience modern
  • Developed a plan for interactive, intuitive activities guide for customer use
  • Proposed conceptual ideas for technology integration which would enhance guest experience
  • Maintained accurate A/V inventory through custom-made database application
  • Coordinated the set up and break down of comprehensive professional lighting and sound productions
  • Ran lighting console and sound board through hundreds of performances over several years
  • Fulfilled customers' requests for custom DVDs and CDs of scheduled events
  • Interacted with guests to get feedback on business performance and make necessary changes according to their comments

Training

  • Worked in collaboration with IT Director of internationally recognized technology HS for ~6 years, 2006-Present
  • Speaker at large regional education conferences, 2010-2011
  • Placed 1st in NJ and 10th in the US in Computer Applications, 2009
  • Attained Business Ethics certificate from SIFE at Centenary College, 2008
  • State Officer in international business organization, 2008-2009

Honors

  • JSBESA Entrepreneurial Spirit Award Winner (2009)
  • 1st Place in Statewide Future Business Leaders of America (FBLA) Computer Apps Test (2008)
  • 10th Place in National FBLA Computer Apps Test (2008)
  • Nominated for Amazing Teens in Business (2007)
  • Nominated for Entrepreneur of the Year (2007)

Vincent T. Panico — Vincent@VincentPanico.com — (908) 248-4669